Frequently Asked Questions
Q.How long will it take to make my rubber stamp?
On average 3 working days from inquiry to stamping.
Q.Does a hand stamp take the same time as a self inking stamp?
Generally yes they do, but sometimes testing the stamps reveals a detail we are not happy to let you have and the cycle is repeated to get it just right. Sometimes the glue on the handle has not set enough for testing and packaging.
Q.What is the process in making my stamps?
There are a few steps involved – the proof, manufacture and payment, shipping.
The Proof – all stamps have a proof made and sent to you which must be approved before we make them.
This may be simple or complex, depending on the image required. Some images are proofed many times to get them just perfect, and may go back and forth between Self Inking Stamps and the client until every last fine detail is just what our client needs.
Text is easy and is generally back the same day, but it depends on work load.
When the work load is low, like school holidays, it has been known to be minutes. Other days it can take 24 hours.
We will let you know if we are out of stock and have to order your product, generally this is 24-48 hours.
Our target is to get the proof back to you no later than the next working day morning.
Manufacture and payment – Once you approve the proof it immediately enters the manufacturing process
If the product is out of stock your order will have to wait for back-order which generally takes 24-48 hours. We will let you know the status. Also large orders will take longer to obtain stock and then to manufacture.
Sometimes the rubber die is being created in the laser engraving machine while a reply is being sent to you and by the time you pay is already made.
When your proof is approved before 10am our target is to get that on the courier at 3pm that same day. It can be a bit intense at times here and we may ignore the phone to ensure everyone is on deck and trying to achieve that target.
Depending on the day’s work load we still keep the process going. We will ship as many as possible even after this time. We have had inquiries made at 1:30pm and the order was shipped at 3pm. Sometimes everything just happens to time perfectly and amazing ones like that happen, you never know your luck.
Shipping – Before we ship all orders must be paid for.
If that payment is too late to assemble and package and be ready for the courier it will miss that shipment. The faster you pay the faster you get your stamp. We have easy links when ordered via the website for internet banking and credits cards that tell us you have paid quickly for this reason and we can then release your order for assembly and you get your order faster.
Our orders are shipped via PBT Couriers New Zealand wide. For international parcels we use DHL and NZ Post. All are track and trace so we know what is happening and they can show you.
Small parcels we put in next business day to an urban area bags like DLE, A5 & A4. Auckland is in cardboard boxes also next business day but we can get them in the morning pick up with reasonable odds of being delivered in the afternoon, this is not always achieved however.
We regularly ship in the afternoon from Auckland and Invercargill can have them at 8:00am the next morning. Specifically where you are and timing can make a big difference.
Larger orders go in cardboard boxes and usually the North Island receives these the next business day. The South Island can take two days.
Rural delivery and outer areas can take longer due to the couriers and rural delivery people and the time of connections there.
Some urban areas are able to have Saturday delivery for an extra fee.
On average the orders are delivered the next day.
How long does it take for me to have my rubber stamp?
The final answer is 3 working days on average.